Dreams - Abbotsinch

Ended up spending more than I intended

I feel that I I could have benefit more with a higher discount on the price of the product or to be offered a loyalty bonus in order to return to the store for more purchases.

Quoted price fir item then when placing orderthis was actually another £200 dearer than first quoted.

Nice friendly staff but I found they were too eager too pursue a sale which I found the sales team to be under pressure as if being watched! Not their fault. Too much pressure put on sales staff to get a sale. Off putting as a customer...let the customer browse then decide. Management need to get the just of this! Sales team looking like rabbits staring into headlights very off putting & what makes this worse as a customer? I know the sales team are under pressure, sad so...sad management ticking boxes & sales team run ragged & under pressure from above.

We took purchases away with us so no delivery

I would have been highly satisfied if the product range had been larger

FRIENDLY AND HELPFUL SERVICE, BUT WE CAN ALL DO BETTER

Having purchased 2 mattresses from Dreams I saw other stores, both high street and online, selling the same, or higher specification matressrs for considerably less than I had paid.

Paula the assistant was very helpful knowledgable,about what we required.Explained all theoptions available as well.She was very pleasant to deal with.

We were disappointed that a clearance mattress will take 4 weeks to deliver. Even the assistant was surprised.