Dreams - Barnstaple

Sophie in your Barnstaple branch was very professional while being friendly and helpful. She assisted us with the mattress machine, remembered all the details of our complicated requirements, had great product knowledge and the good camaraderie between her and her colleagues really added to an already pleasant experience. I'm so glad we ended up at this branch - the staff were great and I'm sure we've bought the most comfortable mattress on the planet!

Store colleagues were very friendly, approachable, knowledgeable and helpful. The whole experience was relaxed, we didn't feel pushed into anything. We felt we were given information and advice as we needed it, followed by the time and space to go away and think about it. The whole atmosphere that the colleagues created felt very welcoming. We had gone initially to do some research on purchasing a new mattress and ended up buying a bed frame that day aswell as a mattress and pillows. We were initially approached by Chloe who was very confident, friendly and knowledgeable, and were shocked to hear she was a new employee! The store manager was by her side after she had dealt with another customer and they both worked well together, enhancing the whole process for us.

The assistant, Lauren, was very attentive and understood my requirements. She suggested I went on the sleepmatch machine whilst making me a cup of tea. We then went through all the options and the mattresses which were highlighted. I was able to test various mattresses and choose one.

I was greeted with a friendly service as soon as I walked in to the store and I was offered a drink when I sat down to place my order of goods. The staff member was very helpful and she understood my needs very well. 10/10 service

Each time I have visited this store I was always very pleased with the staff who knew exactly what I needed,and very curteous and welcoming.

I WAS SERVED BY ABIGAIL, WHO ON ENTRY INTO THE STORE WELCOMED US IN A WARM AND FRIENDLY TONE. SHE ANSWERED ALL OUR QUESTIONS AND DIDNT MAKE US FEEL DUMB FOR SOME THE THINGS WE WERE ASKING. SHE HELPED US AND WAS DEALING WITH US THROUGH THE WHOLE EXPERIENCE AND TOOK HER TIME SO IT DIDNT FEEL RUSHED. THIS MADE ME FEEL UNDERSTOOD AND VALUED WHICH I APPRECIATE. THE STORE WAS CLEAN AND SO WERE THE PRODUCTS. OVERALL EXCELLENT EXPERIENCE.

I found the our member of staff was really helpful and very knowledgable. This really helped us to make a decision on our purchase.

I was in the Roundswell, Barnstaple store and was served by Abbie. She was so helpful and she really made me feel like I was fully informed before I bought my mattress

Friendly staff who wasn’t pushy. Answered all our questions and offered us drinks. We had a opportunity to use the mattress machine to see which one would be suitable. Their product knowledge was outstanding.

The lady was fantastic, she was very knowledgeable and seemed like she had worked for dreams for tears but in fact only 5 weeks! The ladies were very awesome they did not do the hard sell but explained everything in detail and left us to make our own minds up. We did the computer thing but in fact went with a completely different firmness. The ladies explained that this was normal but it gave them a good idea of roughly what the customer needed. We have recently bought a mattress from Benson for Beds and after spending £800 and it only lasting 2.5 years we were very steptical, your ladies made us feel so confident and with the ten year warranty we ended up spending over £2000 that certainly shows how good your sales ladies are!!!!