Dreams - Basingstoke

Mostly down to the great assistance we received for your sales assistant. She was knowledgable, friendly and didn’t make us feel at all rushed. Great service!

Sell assistant Chris was really keen to help, explain and advice. I'm very impressed with his work. I've spent £2.5k at the end well done

We went to the Dreams in Basingstoke and were warmly welcomed by Jim. He was always available to help us with any questions we had, and also recommended products based on our needs. We were wowed by Jim's product knowledge and he was always very friendly.

Leah was amazing! We walked in and she had a big smile on her face and was very welcoming. She asked what we were looking for a put us straight on the machine to find the mattress which best suited us. 10/10 service!

Chris was very helpful during our search. He showed us a selection of beds and shared plenty of knowledge. Great assistance, very pleased with staff. Thanks Chris.

Went in to buy 2new beds. Carl Stephens helped us choose exactly the right type of mattress and bed frame that we needed. Very friendly, knowledgeable and helpful. Thank you .

The salesperson was very helpful from the moment I entered the store. He asked me how he could help and I told him what I was looking for. I was shown a range of the bed I was looking for and then showed me mattresses and explained each in detail. I was invited to try a few of the mattresses to determine the most comfortable. When I had made my choice the whole process was explained in detail to me so I really had no queries. I was completely satisfied with the service I received in the store.

I bought a Hybrid Tempur mattress in June 2021 and paid about £2,000 for it. However, after many bad nights on the matress it was obvious that the hybrid was not for me. I should have stuck with the foam that ive had for 20 years!! Unfortunately, i went on holiday 30 days after you delivered it so i couldnt swap it earlier due to your policy and by the time i got back it was too late to swap it. I maybe should have called you earlier to see if you could do something but i didnt until last week when i was desperate and distressed with backpain. I asked Jim if there was anything you could do for me as i was now about to purchase yet another mattress for £2,500 so nearly £5,000 spent in 3 months! He was very sympathetic and helpful but said id need to speak to customer services. They said no and I was very disappointed that not even a discount was offered to purchase another from you. I decided to go back to Jim bescaue he seemed fair. and at leadt tried to help me. I purchased a Tempur kingsize original 30cm costing £2,400. To be honest, if it wasnt for Jim I would have gone elsewhere. He restored my fair in Dreams who i have used for over 20 years on 4 purchases.

The advisor Jamie in Basingstoke was incredibly polite, informative and knowledgeable and catered for our every need.

Efficient and satisfactory service. Very polite and helpful