Dreams - Blackburn

Excellent advise, friendly advisor, she read our needs well and was informative but not pushy.

It was very professional guidance.

Suleman was such a great guy. He listened intently to our needs. we used the new computer system to ascertain which mattresses are most suited to us,k and he was so friendly, patient and approachable. We would recommend Dreams to family and friends.

Excellent customer service, very helpful and friendly

Incorrect mattress ordered, I rang through 10mins after leaving the store and in less than 5mins I had received a Telephone call to apologise and a new order with the correct mattress, excellent service by Nylah and the store manager.

Me and my partner visited the dreams store in Blackburn. Alden and sully was very friendly and offered us drinks straight away and took their time to invest what sort of bed we was looking for with it being mine and Aaron’s first home. He showed us the new machine which tells you which sort of mattress is right for us and straight away they both knew what they was doing. Being honest we only went in to have a look and we ended up spending just over an hour in there and bought a bed ready for our move in date as the service that was amazing Thankyou

Was given the information on mattresses right away didn't feel pressured and everything was explained clearly got just what I wanted without feeling pressured very warm and welcoming service

I was served by a very friendly lady name Nylah, she helped us choose a mattress we would like and assured it by her product knowledge, we got to test the mattress and she even made us a brew, glad we chose to shops at Dreams, just waiting on delivery which will be next week.

We were looking to replace our 10 year old mattress. I had done some research on the Dreams website and had an idea of the type of mattress we were looking for and our spending limits! We were greeted by Suleman as soon as we entered the shop. He had a warm smile and was very welcoming. He announced he just wanted to let us know about the zones within the shop and would leave us to browse, however we asked for his help as we probably needed it! He asked the right questions (about the mattress we currently had, the bed base, the size and what we were now looking for) Once established, he showed us 3 different products and explained how each one could benefit us (we do suffer from occassional back ache and uncomfortable and disturbed sleep). We explained our spend limits and were guided to a couple of products within our price range. We selected a pocket sprung with memory foam - the best of both worlds for us. The list price was above our limit, however there was one in store stock and Suleman gave us an excellent discount giving us an excellent, comfortable product at a price we could afford. Payment was quick and easy and we were delighted with the free pillows and duvet.

Friendly, helpful and knowledgeable salesperson.