Dreams - Blackburn

good interaction with the sales person well looked after and good knowledge

Nylah was very helpful, making our experience a lot better. She informed of us all the beds in our price range and the best quality. She was polite and super friendly.

it was the best buy ever

Upon entering the store we were welcomed in by a very friendly advisor (Matt). He allowed us to peruse at our own leisure whilst offering tea/coffee which were duly made. I was impressed as we had not given any inkling that we were buying or had any discussions at that point - so that was very good. Buying bed 'etiquette' is something I know little about but I was welcomed to try the beds at my leisure, again this was good as I was put at ease when trying the beds. When discussing our needs Matt referred us to his colleague Imy due to his expertise in lower back and neck pains. We found him to be very knowledgeable about the Dream products and his frank assessment and recommendations were invaluable. I particularly appreciated the time that was afforded to us despite other customers being in the store. In the past other advisors have walked away and all these factors contributed to us buying a bed/mattress and 4 pillows when we had no intention on buying at the time of entering the store. So far I have been very happy with the service that has been delivered and I hope Dreams' after service will be equally as good.

Great customer service. Understood me very well and what I was looking for. Even offered to make me a hot drink. Brillant!

Jonathan who helped us was very friendly and knowledgeable. He made the decision process much easier and left us feeling like we had made an informed decision.

The sales assistant was a pleasure to deal with. She was knowledgeable and pleasant and a credit to Dreams. Her 'validation code' is 332A004703 and her name is Nylah from your Blackburn store.

We were approached by a sales assistant as soon as we walked in who was very helpful. No pushy sales techniques just very helpful. We knew what we wanted and had an idea of what we wanted to spend and we were listened to. All staff were pleasant and professional. Overall a nice experience in the store

Very hospitable, received a Hot Chocolate and bottle of water within minutes of arrival.

The sales person found other items you offered not on show for us to consider at a range of prices.