Dreams - Blackburn

Assistant was helpful but them kept hovering. Directed us to the ma which had in area of interest which had the higher priced items and failed to point out a lower priced but good quality product which we eventually bought. A good range of products and prices though.

I was highly satisfied with the service provided

The advisor did everything you could want to with information on our purchase. The problem was applying for credit when buying the item. A mistake was made on the application and he could not rectified the mistake. The credit application was approved but the banking details had been incorrectly entered, so application form could not be completed. So we bought the item via other means. We thought that paying interest free would be better for us.

The assistance I received from the staff was excellent and I was highly satisfied with them. The problem was that as a member of the armed forces I could not get 10% off the overall price of roughly £1400. This was due to the mattress coming with two free pillows and that two discount could not be applied to the order. My argument was that any member of the public could get two free pillows and thus the military discount was not honoured.

card machine inoperative for some time

more time could have been given to allow us to shop around the store without interruption, appreciate this was to offer assistance but could feel a little pressured. Also felt like the buying process was a little...."what else can we sell you, heres a pillow, mattress topper, protector etc etc"....however when declined wasn't pushed too far so still rated satisfied.

Wish it was cheaper but I guess you have to pay for quality

I haven't yet received the product and can only objectively comment on things that have taken place. Bethany the assistant who helped us was highly knowledgeable about the product we were interested in and took the time to explain without pressurising, I would venture to say that she is a valuable asset to Dreams the Company.

High Price Should have received more discount

The experience was good and I am satisfied with the service and the products.