Dreams - Blackburn

Barclays finance system was slow. I was also stressed as my daughter had spilt hot chocolate in your store. Howard was a great team member and a great ambassador for the Dreams brand.

Have to wait over 6 weeks for the divan base (we have no bed as we have moved to a new address so we needed one soon), this coupled with the price of the bed being no cheaper than others available online with a much shorter lead/delivery time. Cost of headboard to go with base was ridiculous so we didn't purchase it (more expensive than the bed!). Only a 5% discount could be offered on the over priced headboard Staff member who dealt with us couldn't find the bed on the system (had to get his colleague to help).

I am still evaluating whether I got the best mattress for me, or just one that was needed to be sold :/

I was promised 20% discount by Asian sales person on boxing day sale yet on day wasn’t offered when I asked same sales person not only he said no but made racist remark by saying you went to white person now you deal with him I won’t do anything for you.did not expect this kind of behaviour from brand like dreams

It’s was satisfactory

In store representatives were unhelpful in giving information to us as customers. They wanted us to pay a deposit in store knowing that we fkunf that expensive to do so and as a result insisted this was the only way we could purchase our items on a finance option. We decided to only purchase one item as a result as it was not feasible for us to have all the items we wanted due to the high deposit fee's. Upon returning home we checked online for similar items at a cheaper price and that didn't require the high deposit fee's on finance options. My husband then realised that if we put based the item we wanted on the Dreams there was not a deposit fee and so then we finally purchased the second item online having had to pay a deposit fee for one item in store the same day! The instore advisors were pushy to get us to purchase the items we wanted instore and offered no other options to us to help us make our purchase which would be better for us and more feasible considering the items we wanted to purchase were expensive to verging with.

Hi I am so happy God kolati product Nice staaf good adwaice I am so happy

I rand today for dreams to take my old mattress away and the delivery changed from the 7th of jan until the 15th of jan.

See previous info regarding purchase experience. I am purchasing a first time house. The date auto populated by the system was 13th March, I was told by the assistant that he would remove this once I left and I would be able to call to arrange delivery when I had a completion date (which is now 13th March). Evidently this did not happen as when I called I was told this isn't possible on your systems. I was told that I would have to cancel the date and re-schedule in April. Which would leave me without a bed for a month. Calling customer service, I was told that there was nothing that could be done other than to cancel delivery date. I asked if I could change the delivery address and was told again that I could not, but would have to cancel and re-schedule. This was given as my only option, even without the customer services colleague checking the delivery routes as she cited that the bed would have to be placed on a different route (which I do not believe you would have more than 1 route to Wilpshire and Clitheroe from Warrington). Matt in Blackburn is trying to be as helpful as possible, but overall I do not want to shop at Dreams again, and neither do any of my family.