Dreams - Bromborough

i was greeted when entering the store and offered assistance. Bradley ( Bromborough ) was extremely helpful and courteous and had an excellent knowledge of the products. He spent lots of time with us and nothing was too much trouble. He is a great asset to your company

Greeted immediatly .. Interest shown in what we looking for ... No pressure felt by us from assistant re getting a sale .. cups of tea offered by assistant and made by manager 10/10 Good knowledge of beds which is what we were looking at, advice given on quality of matrices and price ranges ... Welcolm input on colour co-ordinations re bed base and headboards Pleasurable Visit

Really good customer service

a lot of choice and good service

Team were helpful. The lady serving us was new so another team member helped her out at the computer

Steph was fantastic ~ very knowledgeable and wasn't trying to rush us even though it was getting late and the store was near closing. She knew the products inside out and after buying a bed somewhere else only 4 months ago and unable to sleep on it I was a very nervous customer as don't want the same experience. Would totally recommend you to friends and family and she is a credit to your company.

Great, well-informed, friendly, professional staff. Good range of products.

I visited dreams first and spoke to a guy called Bradley who deserves a pay rise he was so friendly not pushy but approached us in a way to make us feel like he was there to help but not pushing us he sat down with us talked to us about our needs took us to different mattresses sometimes the same1 3-4 times but didn’t make us feel like we was wasting his time. We got a quote from him which was high but the price isn’t his fault.So we went to the shop next door benson for beds where we spoke to the women there who was the complete opposite I felt like I was wasting her time anyway the quote she gave was nearly 600 cheaper but because of Bradley I wanted to give him my buissness so we went back to see him and explained how we felt and he and the store manager who’s name I can not remember but it was a lovely women tried to get the price down for us to which they did but still £400 higher but because of the time and effort and pure respect he gave to us we decided to just pay the extra hopping he gets some kind of commission as I’m not sure how your shop works like that. Thanks to Bradley your shop earned nearly £3000 and benson for beds lost out having rude staff.

The customer service was very good, we were no pressurised into buying any one item, the assistant Steph. was very helpful and spent quite a long time helping find the most suitable mattress for my needs. excellent service.

The staff was really friendly,i find what i was looking for in minutes,the purchase was quick as well. I was very pleased with shop.