Dreams - Bromborough

I took advantage of the sale which ended on my day of purchase to obtain items at 60% off recommended retail price. I tried unsuccessfully by computer at home the previous night so due to me living near to the Bromborough showroom I went over the next day and placed my order with Rachel on validation code 265. She was very helpful and shown excellent product knowledge, and together we succeeded in placing my order within 15 minutes.

Rachel was very helpful. explained product and various offers also delivery and collection of old mattress. Impressed that I wasn't bothered whilst looking around. I was asked and when explained I was only looking I was left alone. Made my mind up and approached assistant who happened to be Rachel. very helpful

Clear pricing displays. Friendly and knowledgeable staff.

Helpful and informed staff, eager to assist when required.

I had a previous experience during which I was most dis-satified. The problem was not only with the Store but with the MLine company! I was more than disappointed. I went back realising that it was not the Store's problem having spoken to the head office at MLine. This time I was more than satisfied and bought a lovely new bed, having been well advised by the manager, Paolo, on my first visit back to view and by his lovely assistan,t Rachel on my final visit to purchase. I can hardly wait to receive my bed -- just wish it could get here quicker ! Thanks to all concerned. Rosemary Rebo

My husband and I have been searching for a new mattress for almost 8 months. We endured an awful mattress that was hurting our backs for so long because we had an awful experience in a different shop. We felt very overwhelmed and suffocated by the sales assistants. We bit the bullet and entered Dreams, there were sales assistants scattered over, we were welcomed and asked if we would like help but we didn't feel crowed by them (which we were happy with). we asked one person for a little bit of help and he was very happy to help then he let us go on our way to test the mattresses. We found one that we like and Sam was more than happy to help, she didn't try to sell us a more expensive mattress or sell anything else on top (which we have experienced). The process was very straight forward, we were in and out in flash. We've not yet received our mattress so I can't comment on that, but even if we were not satisfied I have full confidence that dreams will be able to sort our problem with minimal fuss. Overall, we have had a very good experience and would highly recommend Dreams to our friends and family. Thank you very much.

Extremely helpful polite knowledgable and most importantly not pushy a card to your company

Vickie was fabulous answered all our questions whilst the other member of staff settled our son so we could have time to sort our purchase defiantly recommend the girls were brill Thanks Tahnee Atherton

The service we had in store was exceptional we was greeted as soon as we entered the shop and was given assistance straight away which was helpful as we knew initially which bed frame we wanted but i was unsure of the mattress i didn't want to spend an obscene amount of money on the mattress and frame. So I was shown the different types of mattresses; was informed about on each type needed a to be cared for and how each type was made. As I didn't want to spend lots of money on a mattress and I wanted a medium hard mattress I was informed of a ex display mattress. I was able to try out the mattress with a pillow given to me by the assistant after being really pleased with the price and comfort i decided to purchase the bed. However, when purchasing the items the only thing I was unsure about was the am/pm delivery which wasn't explained as well as it could of been as we could of gotten the free delivery. Although, I am pleased with the half price silent night pillows and the friendly staff and excellent customer service. I am looking forward to trying out the bed when it is delivered.

The very professional approach by the member of staff who assisted us with the purchase of a bed. She was very knowledgeable, and took no end of trouble explaining about different types of mattress, advantages of trying beds out before we purchased, and the individual preferences that people looked for. For example,I have Parkinson's and within a very short period of time she was showing me a couple of beds that were exactly what I was looking for. What was also nice was the fact that having given us the information we required, she stood back to let us discuss things about the individual beds concerned, but was also right there when we raised our heads to ask something else! i must have asked her the same questions over and over again about cost, delivery and other things that were important to me. She had facts and figures at her fingertips and never minded repeating anything. What was really lovely was that she gave the impression that if they were important to me, they were important to her. She remained totally involved throughout, but never once tried to 'push' a sale, or 'oversell'. She was committed, extremely helpful, and I wouldn't 'Dream' of going anywhere else!