Dreams - Bromborough

When checking on delivery dates, a certain bedframe was selected (not the one we had elected to go for), then after processing the purchase of our chosen frame the delivery dates changed by about a month due to the availability of the frame we decided we wanted. This was not a major issue, and instead we resolved to choose the slightly cheaper frame with the earlier delivery date, making up the difference in cost with an additional item. The staff member was very apologetic and handled the issue very professionally so we were very happy.

Visited twice before making final decision. Paolo was very helpful and patient both times. Greeted us with a big smile and remembered us from the first visit understanding our needs very well. Unlike in others shops, there wasn't any pressure, all questions were answered and good advice given. We had a lovely cup of coffee as Paolo talked us through the order. We were offered a deal on pillows but declined and again no pressure given.

Dreams was an absolute dream to do business with!!!! Having recently battled cancer for the past year and getting the all clear a couple of weeks ago, my husband and I thought we deserved to get a brand new bed! After years of secondhand beds it was now our time - my husband called into the store at the croft retail park in bromborough on the Wirral and was met by a lovely sales assistant called Vickie - she made him a coffee and discussed his requirements - he was left to look round and she was on hand to answer the many questions he had and her knowledge was impeccable - I met my husband at the store and Vickie gave us ample opportunity to try out various mattresses pointing out the ones that would best suit our needs and bedding too - I never knew there was such a thing as springs in pillows!! Haha - so the overall shopping experience was really enjoyable and stress free shopping thanks to Vickie - we will definately recommend Dreams to everyone and anyone who will listen! So as we said at the beginning ....... it was a dream to shop at dreams!!

very pleasant staff Nicolette very good at her job

Assistant approached us quickly and offered his help. Good product knowledge and very polite.

The gentleman that dealt with us today was very helpfull and had a good knowledge of the product we were shopping for, my partner suffers from a back problem and the gentleman explained the different types of mttress available and how they support the body whilst you are asleep.

The assistants were knowledgeable and always on hand to assist, however they were in no way intrusive or pushy. They allowed ua the time to browse the store and try out all different mattresses without lingering around us, making us uncomfortable. The staff were helpful, pleasant and informative.

Vickie was very pleasant gave us all the information we asked for, also made us coffee, Delivery of the mattress was also good keeping me informed of time they would be at our house, Alan and John were very pleasant and helpful.

Friendly and welcoming upon entering the store and attended to throughout our trying out beds to conclude in our purchase of a mattress with extra additions bought to enhance a good nights sleep without pressure to do so. Totally helpful which made this an enjoyable shopping experience. Thank you.

Our store assistant Dave was really friendly and informative. He looked at a range of bed mattress combinations to get us the best deal.