Dreams - Bromborough

We were greeted by a salesperson called Rachael. She approached us in a manner that allowed us to not feel threatened by the usual salespersons sell sell sell attitude. She listened to our requirements and showed us some options. There was time for us to test out the options and she gave us lots of information which enabled us to make the right choice for our bedroom. she was also very jolly. She kept us informed of the ordering and delivery process and at times when it suited us. When we return for further bedroom we hope that she is still there. I have passed her details to two friends of mine who are in the market for beds. The store was very well laid out and planned so that we could test all the options.

Team member Sam was extremely helpful, courteous and friendly. She explained all of our options in detail.

good customer service

We went in to browse bed frames. The store manager (Bromborough Croft retail park) couldn't have done more to make us feel welcome. Intentionally we didn't go in to buy a framework however we left feeling assured the one we had purchased was one of the stores favourites and people were happy with their purchase. We were offered a drink, tea, which we took as it was cold outside and very patiently Paolo explained everything to us from basic functions of the bed all the way through to payments and delivery. As it was a choice between 2 beds (evolution and copper) he left us to comfortably make a choice, informing us the deal for the evolution ended on the Thursday, and from there were sold on that bed it was now or never. I really will never be able to say how easy and comfortable he made the sale very well done :)

staff were very professional and friendly, making us feel at ease, giving us time to look around and try out the mattresses. we felt there was no pressure to buy. Explained in detail re the different type of mattresses. we were even offered refreshments.

The salesman, Paolo, was very helpful, listened to what we were looking for and made constructive, thoughtful suggestions without being pushy. He was great.

Dave the sales assistant was very helpful,polite and knowledgeable. We dident feel pressured at anytime. He explained about the products we where looking for and what would be best for us. If you have a employer award system in place I would put him forward for it. He was excellent. If all stores had a employee like him there would be no complaints department as we would all be happy.

Robert was very patient with me . He was knowledgeable about the products he was selling. Not pushy at all.

Robert your assistant was competent and pleasant attitude, helped explaining about various mattresses

Friendly customer service but not oppressive or pushy.