Dreams - Bromborough

Excellent customer service

Good choice of products. Very polite staff.

We had visited a few days before and came away with excellent information so when we returned, to make a purchase, we asked for the same salesman. Unfortunately he was on his day off but had left all our information with a colleague, who was able to assist us magnificently. I only hope the delivery staff will be as good.

We were able to have a quick scan around the store before we were approached by a member of the sales team. I think this is important as it is then possible to see that the products suit your needs and budget without causing embarrassment if they approached you before having time to do so, then needing to make your excuses later. The sales assistant was lovely and he helped me pick the right mattress for our daughter. He helped organise a delivery date that suites us and explained our options. I didn't feel pressured into any option extras which was again important to me.

We left the store with the product we were seeking and also purchased other products that were suggested

Staff asked if I wanted assistance quickly, knew the products well and showed me all the ranges available. Very knowledgable and no pressure.

the colleague who looked after my wife and I was willing to go the extra mile to make sure we understood and tried the mattresses which were best for us, even though it may have been more luctrative to have let us go with our preconceived ideas! Dave was quite excellent and worked hard to make sure we were entirely satisfied- even to the extent of making us a cup of tea (Not machine vended!)

The sales assistant was highly knowledgeable in what he was selling. Very pleasant and friendly. I would certainly recommend him to anybody. Excellent.

Assistant was very good indeed

Dave and Jim were both very helpful and friendly. They made choosing very easy, explained options clearly and took time to listen to what I wanted