Dreams - Bromborough

I asked if I could pick up the item as delivery was £10 for a headboard. I was told that wasn't possible. So you are providing me with a service I neither want nor want to pay for. I asked for a swatch of the material from the headboard and was told no and couldn't help me any further with finding out from the supplier if it was possible. Unhelpful.

I had to go to the advisor to place my order after bein in the store for 10 minutes also findin out that I had to pay £39 for delivery where if I ordered online it would of bin free (not happy about as I would of ordered of the website if known)

I spent awhile in the store with my son to pick a new double bed for his bedroom. I expressed when we needed the bed for as I am on chemotherapy at the moment. We paid for the bed and we was told by a member of staff that it would be delivered within 14 days. Then we was told that someone would call closer to the delivery date to arrange the bed to be delivered. After 10 days of waiting and no call I rang the store and spoke to the male member of staff. I asked him when would the bed be delivered and explained that no one had called me yet. He told me that he would try and find out for me and call me back. I waited till the evening and no one had called me back so I rang the store once again. The lady who I bought the bed from told me that she had called and left me voicemail but I had no call or voicemail. I was told that the bed that I had picked and paid for in the store could not be delivered until April. If I had been told the bed wasn't available for 4mths then I would not of bought that bed as it is part of my sons 18th birthday present which is on the 14th Feb in 2wks time. We cannot wait 4mths for his bed so I asked for a full refund and bought a bed from another store.

Was completely satisfied