Dreams - Bromborough

My whole experience was excellent. The staff could not of been more helpful or pleasant.

Simon was very help with choosing the right mattress for me and my wife with out breaking the bank, also choosing the frame. 5 star service

Greeted straight away, offered a drink, Simon was very helpful and knowledgeable understanding what I wanted and knew straight away which products I would like. Order process was fast and efficient, service very friendly.

We were welcomed into the shop, asked if we wanted help - of course - well attended to without any hard sell. We were given plenty of time to decide & no pressure at all.

We were served by Simon at the Bromborough Dreams store on Thursday 3rd June. I would highly recommend him to anyone. Myself & my husband arrived, we explained to Simon exactly what we wanted & he showed us everything. He never once tried to make us get the most expensive, he just wanted us to get the best that would suit us. From trying the bed machine to finding the perfect mattress for us. We even explained we have a toddler & everything was dealt with perfectly. We were so made up with the customer service we received and would definitely come back in the future or recommend to our family & friends to visit the bromborough store and ask for Simon.

Although I had no idea what type of matress I was looking for the option was there for a machine to tell me what was right for me even though we didn't use it . We didn't get hastled by staff but we're there when we needed and guided to what was in store

The staff member,Julie,was very helpful in helping me choose the best bed for me,and very patient when I was trying to decide which of two I wanted, she also carried bags for putting my old bed in for recycling as I need to use a walking stick to get back to my car

The team member at dreams listened to what I wanted and fitted the purchase to my exact specifications. He was polite and friendly but not too overwhelming.

The welcome was swift and friendly. I felt at ease trying out different beds. The manager was very attentive and knowledgeable and couldn’t do enough to help me decide, advising me after asking me questions and using the analysis bed. All staff wore masks and they sprayed the beds clean after every try. I was able to try different pillows and was given a cover for hygiene. I was even given a bottle of water when paying and they helped me to the car with my purchase. I don’t see how it could have been any better. Thank you.

Both Simon and Kat were very professional and friendly and provided all the advice we needed to come to a decision on the right choice of mattress. They made sure that we felt safe and followed reassuring covid practice. We did not feel pressured to buy, which we appreciated as we are unlikely to purchase from a pushy salesperson.