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By Michi | 7/14/2020
The store as such was fine but we were a bit disappointed when we found out that it can't be returned
By Mqrk00 | 6/28/2020
Nothing everything was fine
By Mqrk00 | 6/28/2020
Nothing everything was fine
By Mqrk00 | 6/28/2020
Nothing everything was fine
By Mqrk00 | 6/28/2020
Nothing everything was fine
By JG | 2/25/2020
I still haven’t received my bed so this survey should be done after my item has been delivered.
By Ss | 2/11/2020
Leanne was polite and good. 1 month delivery was a long time. Especially as husband has a bad back
By Dave | 1/16/2020
Buying a mattress is an expensive purchase. You cannot be sure it is the right one until you take it home and try it. By then it is too late.
By Vicky | 1/4/2020
Nobody gives 10/10.
By Rob Lichfield | 12/30/2019
The sales person Karl approached us shortly after we entered the store. He asked appropriate questions and guided us through using the machine designed to analyse our sleep positions etc. This advised a medium firm bed, which agreed with our expectations as our current mattress is a bit too firm. He showed us a range of beds. We liked the Flaxby range, but did not want too heavy a mattress because it would be harder to turn and could not see much advantage to paying more so we settled on the Nature's Refine. This cost £799, which is more than we intended to spend, but comes from a reputable manufacturer, and is Eco friendly. We paid for this then and there and arranged delivery. Karl said that we could cancel within 48 hours. When I got home I did some comparison on line and found a similar bed at John Lewis for £599. I checked the Dreams cancellation policy in the terms and conditions, but this did indicate that this was not possible. In the event we decided to stick with Dreams as we had previous good experiences with Dreams, but are left feeling that we may have paid a bit over the odds. We look forward to receiving our mattress and hope it lives up to expectations.
