Dreams - Burton

The cost of mattresses were higher than other shops we had visited but wanted to purchase both bed and mattress from the same store .

I'm not sure why i'm being asked this?? I've not given any negative scores???

Staff could use a little more product knowledge. We were offered the Bed Cover for 8 years at £65 however the staff member then advised he had read to price sheet wrong and it was actually £85 and he could offer it us at £65 as he had already used his "discount allowance" on the matress itself. We wanted the cover so we paid the £85.

The member of staff was very friendly but newish so didn't know how to put order though and we had to have a supervisor who was trying to do two sales at once. Also wasn't told about the deposit needed for interest free credit until it come up on screen. We couldn't do the 20% so it was a bit embarrassing

Had already searched online for a bed for my son, the range wasn't as extensive in store but i realise this is due to space

The dreams I busted was absolutely brilliant can’t fault the team, I do however suggest you need to have a clean understanding of when item are actually in Stock and not ring the day before delivery to say it’s going to be another 4 wks, after I purchased the beside table Tuesday I was told I could have it on the Friday, I think it’s terrible when as a costumer paying good money for good product should receive there or when stated

Address mistyped and not checked prior to processing. Solution seemed very drawn out and didn't inspire much confidence.

Went to burton on trent store Lady that served us sounded like she knew what she was on about but when it came to do our 1400 pound order she took the delivery date wrong never gave us a receipt she also took our email address wrong which then stated oh well you won't get spammed with junk (Being in sales my self I would of thought this would have been a key thing today for promotional purposes) Lucky the manager dave was on hand to save the sale and sorted all the problems out.You must give great product training just not enough time spent on systems etc.

The product it self was great. The problem was that payment for the item was taken from my bank account twice, causing a number a further problems for myself.

It's unsatisfactory and very immoral to advertise free delivery and then charge for bed setup We were also very dissapointed to learn that you also charge a recycling fee which again, does not stand you as a values based business All of this end of the customer experience was dissapointing and we will not be repeat custom nor family or friends who have also been advised of the same practice