Dreams - Burton

Whole process was easy,vfriendky and didn't feel pressured

My Wife had a stroke a few years ago which has left her highly vulnerable and the gentleman was very understanding.

We went to the Burton store and we were assisted by Charlotte. Charlotte was unbelievably helpful and so kind to us. She made us feel very at ease and was open and honest with us. She helped us get the very best deal and we are so grateful as we are on a budget. Charlotte was positive, upbeat and just overall lovely. We originally only came in for a look but because of her excellent customer service decided to buy with dreams. More people need to be like Charlotte, we will definitely be back after her service.

I was greeted on arrival at the store,allowed to look at products.Then I had a body assessment on a special bed, that gave Karl your colleague and I an indication of what type of mattress I required.we then discussed my approximate finances in what I was prepared to pay, I was shown numerous mattress, and I tried several and then choose the one I wanted. Karl was excellent, I was offered a bottle of cool water, a place to sit behind a screen, and complete the transaction.Karl disinfected his key board and mouse, prior to me using it. He was very professional throughout the transaction and explained everything in detail.I would recommend your Burton on Trent store to anyone.

Absolutely amazing experience. Tom was lovely and helped me from my first phone call to see if I was allowed to visit due to covid. I went into the store and he remembered me from the call, he set me up on the dream bed thingy to see which types of mattress was suitable, then took me round the suitable ones very understanding, patient and couldn't of wished for a better assistant!!

Lots of beds to look at, to make the right choice. Polite and friendly staff.

Leanne was extremely helpful but not at all pushy. She was very friendly and polite, carefully observed social distancing and cleanliness. We were also impressed with her knowledge and was she very professional.

There was good choice, and the staff were very friendly, present, and knowledgeable.

We visited the dreams store in burton upon Trent and Tom was our customer adviser and was brilliant. He was really helpful talking through all the different option without pushing us to a decision. He helped us in ever single way, we also had our baby with us and he was really patient with us. We would recommend this store and the team to all our friend and family

The main reason we were satisfied was how we were treated, we had no intention of spending more than £500 on a mattress however by the time we left we spent £2000. The main reason ... Charlotte , your team member did not try to sell us something we did not want or need , she listened to what we wanted showed us the mattresses starting with the ones we had looked at then after explaining what she thought we needed took us to the mattress we purchased. She knew exactly what we needed. She has an immense knowledge of your products and especially how to treat people. She was a credit to your company. I own and run my own company and was so impressed with her . As a company you should be proud of her. Please pass on our thanks to Charlotte for a great shopping experience. Thanks John and Sandie shaw