Dreams - Bury St Edmunds

Julia the assistant who spent time with us, could not have been more helpful. She knew the products inside out. Took care of all Covid health & safety guidelines. Offering water or coffee when she was aware we might need it. It was a pleasure shopping with her.

It was so good to actually talk a sale over with somebody who knew their job. Julie was polite, professional and took her time to explain everything to me. From her informative knowledge she helped me make decisions. I valued her advice and I’m very happy with my purchase. All of this would’ve been impossible online.

Ryan was very helpful and i was particularly impressed with how quick easy the payment of our purchase was

Nathan is very knowledgeable and understood our needs quickly. His advice was excellent and we were soon sure of the product that was right for us and the order was processed efficiently. The offers available made the price very reasonable and we were able to get all we needed for a good price. We would (and have) recommend Nathan at Dream Bury St Edmunds. He is professional, friendly, helpful and knowledgeable and we seek him out every time we need a product.

Nathan, new his stuff couldn't have found a better sales person,he helped us all the way from start to finish,, Nathan even made us a lovely cup of tea. He explained every thing ,we didn't feel rushed or pressured at all. Great service Nathan you made our howl experience easy and enjoyable Thank you so much for going above and beyond.

The salesman Ryan in the store was excellent. He greeted us quickly, and from not really having a clue what I needed he was able to help me purchase two new beds. He went I felt above and beyond to meet our needs. My son was flagging and he disappeared into the staff area to grab their tub of quality street to share with him. It was a small thing but made a huge difference to a tired child, and allowed me to keep shopping and making decisions. Ryan was clear, helpful, knowledgable and kind to deal with. Honestly just an excellent experience all around. We met a couple of other staff during our time there, who were also lovely and making jokes with us. Just a brilliant experience.

Nathan was helpful but not pushy. Did his job extremely well

Staff where very friendly and professional.

Friendly, knowledgeable, health and safety conscious, felt totally at ease and had no hesitation to make purchase without visiting any other bed stores. Loved the bed simulator to gather information on suitable mattress.

Nathan in the Bury St Edmunds store took time to speak to me and understand what I was looking for. He directed me to the correct area of the store and was on hand to help when needed without being pushy. He took me through the order process and was clear and concise with his explanation. I need the mattress before Christmas and was delighted when I was given 15th December as the delivery date Excellent service all round. Thank you