Dreams - Bury St Edmunds

The price on some of the pillow packs we looked at was slightly misleading & however good the pillow was I was not prepared to pay £60 sale price for a pillow!!

Because they were going to charge for delivery, but online it was for free. We were not able to pick it up from the store, so effectively we were going to have to pay for delivery, making the price of the bed more than it actually was. When we said we would go away and think about it, the sales adviser then spoke to their manager who agreed to price match the website. I think this is completely unnecessary and should be one rule for both, or include the price in the bed.

We were satisfied but we didn't find a large selection of beds we liked. There were only a handful we would have considered buying. However the service we received was brilliant.

Sales Staff, Eric, to start with was very helpful knowledgeable and explained all the options in a clear simple way. We had to leave the store to go to an appointment but when we return Eric had left all the details with his colleague Ryan to process our order. He was also very friendly and helpful

Could have been cheaper

spoke to initial member of staff who initially approached us in store we then went on to browse throughout the store. We then had a question and spoke to a second member of staff who just happened to be close by. We were then approached again by original staff member who seemed unhappy that we had spoken to another member of staff. She seemed more concerned that the potential sale would be taken by her colleague rather than actually assisting with the sale. We made comment that surely as long as the store got the sale, surely anything else should be secondary and discussed privately. We felt that this particular member of staff behaved unprofessionally. We continued with the purchase because it was the product we wanted but came away feeling extremely disappointed with the unprofessional manner in which the situation had been dealt with.

The only problem was that you cannot collect from store if they where to be ordered in instead of get delivery when I had to go through some effort to get a van to collect one to only find out you can only get delivery which will cost you more than transportation yourself .once this was made aware I could not collect after managing to get a van to collect everything was spot on

On arrival to the store we wasn't quite sure what we wanted but was met by a very helpful member of staff who took the time to go through all our options until we narrowed down our choice, she even stayed an extra hour after her working hours! Gave us a nice glass of water and went above and beyond to provide good customer service which we are truly greatful for and are so happy with our new bed, mattress and pillow choices. Thank you so much again!

The mattress variations were very good but still found it difficult to be totally sure I have selected the correct one. Prices are very high compared to the Internet.

Although the staff where very helpful my wife and I did feel like we were not left alone to make our own decisions, in our own time.