Dreams - Caerphilly

From the minute we walked in we were greeted, advised, assisted along the way with our purchase. The knowledge of the member of staff was second to none.

David the sales assistant was most obliging in showing us the various bedroom furniture . He was helping us measure the furniture to fit our room. Thank you David for your great assistance.

Tim was very friendly and knowledgeable about the product and gave me confidence in shopping with dreams.

Everybody was really helpful even know it was closing time they didn't rush me and still continued to deliver great customer service.

Upon arrival we were greeted by Steve the store manager. Steve asked what requirements we had and he spent a few minutes just explaining the different types of mattresses offered, and pointed out the colour code for the different products available. We were offered tea/coffee whilst we tried out a few beds, and when our decision was narrowed down Steve helped us choose between the two types of mattresses. Steve insisted we tried them out several times to find out what suited us best. Usually it feels a little uncomfortable doing this in a shop, but the atmopshere was pleasant and the staff professional so it felt normal to try the mattresses out. I'm grateful of this as I believe we found the right mattress. Our order was completed by David, who was also very pleasant and professional. David explained the details of the order and confirmed everthing was correct. Overall our visit to Dreams was excellent. I believe the Caerphilly store is a credit to the Dreams organisation. In comparison to a Cardiff branch I visited a few years ago, this was much better.

served by TIM at Caerphiily dreams . well impressed with service and friendliness. even offered a coffee

Timothy Cox dealt with us and was very approachable and friendly throughout, nothing was too much trouble. A star service.

Arranged for us to call back at our convenience and they held on to some of the items for us.

From the moment we entered the store Tim was very helpful we told him what we were looking for , and he showed us what was available , i got to say we weren't the easiest of customers as we couldn't make up our minds (took about an hour) but Tim was very patient and tried his best to accommodate us, Steve was also helpful throwing in a few other ideas to , we finally purchased a super kingsize plus extras cant wait for it to be delivered.

We purchased a new bed from Dreams today, the salesman David was through with his explanation of any question me or my wife had. He let us have time to discuss the item but was easily available for any additional questions we hard. We didn't feel pressured to purchase. Very pleasant visit.