Dreams - Caerphilly

knowledgeable staff, who gave the time to discuss the different styles of bed and mattresses. Very quick ordering services and excellent value.

The only issue we had, wasn't with the staff or dream, we had a very unsettled and very active 2yo with us when we were shopping for the new mattress. I just wanted to point out how friendly and helpful the staff were, very patient and considerate. Whilst my partner was finding the right mattress for us my little wild child was doing his thing and keeping us all on our toes, including the staff! As time went on our little one started getting abit of a handful and becoming restless. The staff noticing he was becoming unhappy reached out to us and got him a balloon! It doesn't sound like much but to us it made the whole experiance. The gent went the extra mile for sure. I cant thank the team enough, 12/10 for customer service!

Simon served me, he was polite and very knowledgeable about all products in store. Simon was calm and made me feel at ease. Thank you

Dee the sales person was very polite and friendly very helpful she was first class 10 stars at least Thank her very much ,

Everything at Dreams was excellent, the customer service I received was to a very high standard, The Employee who helped me was called Alun he listened to everything that I was looking for in a bed plus he gave 100% of his time and told me all the information on all the beds I tried in-store. I would highly recommend this store to family & friends Thank you to Alun and the staff at Dreams for making my visit a pleasure and Safe one. I can't wait now for my new bed to arrive

Very helpful and friendly staff, did the electronic sleep experience which was brilliant and picked the bed we needed straight away.

Dee was very polite and knowledgeable telling us all about beds in store trying out mattresses which was suitable for us impressed with the storage space under the bed we chose we would recommend our family to go there

Because the assistant was very help full showed me different matttress and and the pillows to match the mattress which was very good as well can’t wait to have it delivered.

The member of staff at the Caerphilly branch was absolutely fantastic. His name was Simon. Some of the best customer service I have experienced. I was only browsing for a mattress and Simon was so good at his job I bought the mattress there and then. 11/10 service

The staff were extremely helpful and patient from the start (It took us 2 weeks to decide upon our final purchase!). They were informative but not pushy with their sales manner. They allowed us to take as much time as we needed for us to make a decision on our final purchase.