Dreams - Caerphilly

While at the store we were greeted immediately by a friendly gentleman called David who was very kind asked us how we were, pointed to us where the hand sanitising station was and if there was anything he could help us with. David then assisted us for around an hour to help find the right bed, nothing was too much trouble, our visit was made more difficult as I had broken my foot and had my autistic son with us, David was very understanding and kind to my son and very patient with me having to use the lift to try the different mattresses, all while David was running up and down the stairs. Not once did it seem like anything was too much trouble, we were offered bottles of water

The staff, Dee at the Caerphilly store, was very friendly with very good product knowledge

the sales assistant Alun who helped us was knowledgable and helpful. he took is through choosing the correct mattress and pillows. he helped us to make a good purchase but did so without making us feel pressurised to buy that day.

Went in shop with a specific sleeping problem to do with the mattress. We discussed the issue with a member of staff. He was very helpful took the problems on board. After a short time he had come up with an answer to our problem.

Simon, the man who helped us buy our mattress was very up front and clear about the benefits of different types of mattresses which made choosing a mattress very easy and straightforward.

We had assistance from a store member called Alan. He was super friendly and helpful throughout and also very open to listening to all our specific needs. We never felt pressured by Alan and he even gave us a free bottle of water - which was lovely as it was such a hot day! We were also spoken to by the store manager who checked on us during our visit. He was also very nice and we felt very taken care of by the staff at Dreamz in Caerphilly, South Wales. The products at Dreams are incredible and I am very excited for my chosen bed and mattress to be delivered in less than 2 weeks!! I feel I am matched well to the mattress (by the sleep match technology) and by me sharing my preferences with Alan. Superb customer service!

Steve was brilliant when we came to choose our bed he knew the mattress we needed & was correct.

Greeted straight away, took us to the products we were looking for, demonstrated how to use the ottoman bed and checked our product was in stock before committing then being let down

The staff were very friendly yet professional. Explained everything to myself & how the finance plan would work etc

Salesman was friendly and helpful. Made the experience enjoyable