Dreams - Cambridge

The assistant was very helpful, answered our questions and was not pushy. She brought us lovely coffee and then allowed us plenty of time to think about which bed to buy. The colour coding of the types of beds was very helpful. It was good there were toilets in the store so we could stay longer.

We came out to price mattresses and got such an amazing deal we actually took one home! This is the first mattress we have purchased so we are very pleased. The man who helped us was friendly and quick. Love that the bed came in a box... that was very convienent to be able to take home and not arrange transport.

I knew more or less what I wanted, the Hypnos mattress. Your sales assistant Sally at the Cambridge store showed me that one and a comparable one in price and spoke of the merits of both. I decided on the Hypnos and the sale was smooth and quick.

Staff extremely knowledgable very friendly and nothing too much bother

The staff were friendly but not pushy. One lady was very good with my young son looking at a new bed.

I have to say, as far as customer service goes, Vicky is a credit to your team at the Beehive Centre in Cambridge. She was very friendly, personable, knowledgeable and whilst very professional made us feel at ease instantly. She made the entire purchase of our new bed seamless from the beginning and when offering us a drink, kindly let me have her own coffee as I mentioned it was my favourite in conversation! It's little touches like this that make an experience memorable and I have already recommended Dreams to many of my friends and family. Thank you Vicky, you are a star!

The sales assistant who helped us (I think, Victor) was knowledgable, helpful, and friendly, but also gave us time to talk between ourselves and to consider prices. Very good customer service, and led to us buying straight away, rather than also looking elsewhere.

Gemma was very knowledgeable, helpful in assisting us to try different products and very friendly

The sales assistants were especially helpful at your Cambridge store as I am disabled and use an electric mobility scooter. Nothing was too much trouble which was refreshing after the experience we had at Furniture Village where the sales assistant was off hand and the store didn't have model advertised on TV. The layout of the store was easy to drive my scooter round and the lift very useful. The variety of models available was very good and I soon made my choice with my husbands help and recommendation of the young man who guided us around the store. We chose an "Ellis" 4' 6" bed and was pleasantly surprised when we were given a delivery date for the following Thursday. (Order placed on the Saturday) Free delivery was also a bonus as was the tea and coffee we were offered while completing the paperwork. Thank You Dreams, we look forward to our new bed's arrival.

On entering the stall we had the opportunity to browse before we were asked if we needed assistance. We both like this non pressured approach. We then told the assistant exactly what we were after and she proceeded to explain the different beds that would meet our criteria. We were offered our own pillow and hot drinks which were given in a mug as opposed to a disposable cup. She then allowed us to try the different beds and gave us plenty of time to check their suitability. She then would "check in" with us to see if we needed any more help. The whole experience was supportive, knowledgeable and welcoming.