Dreams - Cambridge

Was satisfied

Probably because it was near to closing time and we were a bit rushed as was the assistant so perhaps under normal circumstances we could have been a bit more relaxed.

While the range of product is good, I found the store old fashion and not especially clean. WHile organising the order we were sitting on the most uncomfortable chair which did not make for a pleasant experience. The vendor Carl however was very helpful. Good quality coffee would be better. If we are to come to this store again I would have no hesitation in asking for him again.

I was disappointed to be told after the order had been made out that there was a £39 delivery charge. Having spent £1200 on a divan base, mattress and headboard it would have been excellent customer service to be told the delivery was free. In addition I was then asked if I wanted to purchase for an additional charge of £39.98 extended warranty, the first year running concurrent with the manufacturer's warranty and to my mind negating the need for it. This selling technique which comes at the end of the order placement puts the buyer in an uncomfortable position.

There were no special price for king size bed. The delivery charge was very high.

Delivery availability of desired product not possible

Nothing crucial, but we had to wait while the collaborator was discussing with other customers. Maybe, you might consider having another employee to support during high sales periods (like Sales)...

On our previous vist a week earlier the salesman on that visit ( different than the man who served us on this visit ) failed to tell us a mattress would be sold on special offer so we missed a reduced price.

Experience and products very satisfactory, tend not to rate as Highly unless something really is exceptional, but happy with service and product.

I would have liked more choice of Dreams own headboards. I would also have liked to have seen the headboards on display on a bed so I could try them out (rather than just on the wall)