Dreams - Cambridge

Not totally sure I’ve bought what I requested Hyde & sleep mint mattress sold to us, was told This was exactly the same orange just rebranding?? I know find out Orange is firm mint is medium to firm ?? Will find out once mattress is full in shape Would of been good idea to let us know how long we need to wait for mattress to take to return to full shape

We were ignored by the staff until they saw I had my purse out and was wanting to actually place an order however even at the point when we were acknowledged the member of staff was blunt and it was quite clear he didn't want to serve us.

The day after I placed my order I decided to cancel the request to recycle our old mattress. It took 2 phonecalls and 2 visits to the shop before the cancellation was processed and the fee reimbursed.

I choose the mattress based on the advertised price but was then told that I had to pay extra for delivery, I then offered to collect the item from the store but was told that collection was not available!!! Therefore in my opinion , the advertised price should have included the cost of delivery as otherwise it's false advertising!!!

One of the people who helped was really good and understood my needs. Wasn't too pushy and after explaining everything left me to look in my own time. The second person who helped after that was a bit too pushy when taking my order and was really trying to get me to take the insurance after I explained my reasons for not doing so. He also seemed new and didn't really know what offers he was authorised to give me. As an example he offered me £20 off and then only took £15 and said he needed authorisation for any more. He also exaggerated the cost/ value of the "free" matress protector I'd have got with the insurance. The nearest available delivery date was 2 1/2 weeks away. If I'd have ordered from an online store I could get delivery a lot quicker. I decided to place the order with you purely because it was on sale and the first salesman was so helpful and I felt he deserved the sale. If it wasn't for these factors I'd have ordered from an online store.

The 'experience' was fine. I went into a shop knowing what I wanted and bought it. The staff did their jobs.

The assistant who helped us didn't explain all of the available options, we had to ask a lot of questions to find out what is available for us. It didn't feel they wanted to sell us anything.

I have previously bought a very expensive mattress from you and was happy, but having bought my daughter a bed in early August, I have still heard nothing regarding delivery, and was told at purchase delivery wouldn't be long. Presumably to get the sale as I wanted to buy something there and then and would have gone elsewhere to find a bed with faster delivery. Highly dissatisfied. Teenager has been sleeping on a mattress on the floor.

I have previously bought a very expensive mattress from you and was happy, but having bought my daughter a bed in early August, I have still heard nothing regarding delivery, and was told at purchase delivery wouldn't be long. Presumably to get the sale as I wanted to buy something there and then and would have gone elsewhere to find a bed with faster delivery. Highly dissatisfied. Teenager has been sleeping on a mattress on the floor.

I have previously bought a very expensive mattress from you and was happy, but having bought my daughter a bed in early August, I have still heard nothing regarding delivery, and was told at purchase delivery wouldn't be long. Presumably to get the sale as I wanted to buy something there and then and would have gone elsewhere to find a bed with faster delivery. Highly dissatisfied. Teenager has been sleeping on a mattress on the floor.