Dreams - Cheltenham

Nice knowledgeable staff

The young lady serving us was very friendly very helpful.

The staff member was very helpful & friendly.

As soon as we walked in we were greeted by Kevin in the cheltenham branch. He was very attentive, listened to our needs and helped us find the perfect matress for us. We were asked to use the dream matcher machine, Kevin then showed us mattresses based on the results. He had a very good knowledge of the products and was friendly without being pushy at all.

We had purchased our previous mattress from Bensons and had only decided to pop into Dreams on the way to Bensons to have a look. We were greeted by Michelle who helped us through the mattress assessment process and then guided us around to try them. We were really impressed with the service and with her advice, found the perfect solution for us. We were so impressed with our visit, the clear process and quick delivery date, we immediately placed the order without heading to Bensons as planned.

Your colleague Kevin was excellent both iin his approach to us as customers and his superb product knowledge. At no stage did we feel pressure. It was a relaxing and enjoyable experience resulting in a mattress sale but only after we had been offered several options. Kevin is a credit to himself - and to you. We found him delightful to work with, easy to talk to, understanding of our existing problems and able to address them with different mattresses. D uring our visit he ensured we had water to dri8nk and then at the end he accompanied us to oujr car with pillows etc

Lady assistant very helpful and friendly

The staff were all very helpful, knowledge and interested in my needs.

Kevin was very helpful & informative whilst being friendly & efficient. The whole in store experience of a very good standard.

Kevin was fantastic and attentive to us. Gave detailed information and showed us products relevant to us (budget, sleeping style). Also gave us time to discuss among ourselves without being overbearing. Processed our order very quickly but ensured everything was correct.