Dreams - Chingford

Your colleague Glenn was very helpful with choosing the right mattress and pillows, he explained everything in great detail

We'd like to say a huge thank you to Scott and the Mangeress of the Chingford branch. We found their knowledge of the product we purchased very helpful and ultimately helped us decide on our purchase. We were not only greeted with a smile, both Scott and the manageress also offered us a tea / coffee! We also tried out some pillows. We have to say this has been such a pleasant experience while shopping for a bed. We definitely be coming back and also will be recommending our family and friends.

We received immediate guidance and advice from Ashley. He took a great deal of time to understand my husband and my needs, which are different sleep wise. He was very professional and gave us plenty of time to test different mattresses, explained the different products and colour system for types of mattresses. We ended up choosing top range Tempur but at every point we felt that this was our choice and we didn't feel edged towards the top range. We also chose pillows, a bed topper, a duvet, and removal of our old mattress. Prices and payment options as well as delivery options were made easy to understand and the atmosphere was exactly right. If anything I would advise to rethink the uniform shirts. It's nice talking to an individual and that should be reflected in their clothing. The value of an adviser is in their expertise and that felt personal not McDonald's-rinse and repeat product. For that we could go online. We want Ashley or someone like him to help us choose.

Greeted when I came in and had all my questioned answered

Knowledgeable and friendly salesman and his Manager

I recently refurbished our place and had empty brain. I was overwhelmed by choices and uncertain how to best utilise the space and select just the right bed. One Sunday I decided to visit our local Chingford Dreams store. I was welcomed by Imran and one of his colleagues. I came back to the house and took more measurements, but still no idea of the desired bed. Few days later I visited the shop again. It was Imran again on shift. He provided me with the answers to all of my questions. I am really grateful to Imran for his expertise and assistance and wholly satisfied with selection I made from Dreams.

Your member of staff IMRAN was knowledgeable kind and very helpful showing us round the store and telling us where to find what we were looking for

Imran gave excellent customer service.

The sales assistant was polite, very knowledgeable in regards to the products and my requirements. Cathy gave me impartial advice and information on the products that I viewed, plus Cathy allowed me ample time to make my choice. When the purchase procedure, Cathy explained all the information in a clear concise manner. At the end of the purchase I felt happy with the choice that I had made.

We found exactly what we were looking for. The sales advisor was knowledgeable, friendly, patient and most importantly did not try the hard sell technique.