Dreams - Chingford

I attended the Dreams Chingford store with my mum to buy her mattress. Ashley greeted us and explained the PPE safety precautions and offered us hot and cold drinks. He explained the Sleepmatch technology and guided mum through the process. He then showed us the different mattresses and listened to the feedback my mum gave to use his knowledge of the stock to find a better match for my mum. I returned the next day with both parents and specifically chose to see Ashley again. He repeated the same process for my dad. He went through pillows and guarantees taking time to explain everything to my parents, including bed bases and headboards. He then processed the order checking carefully at each step and arranging the delivery date. He was excellent and an asset to your store. I would recommend Ashley and the Dreams store to friends and family based on our experience.

The customer adviser was very polite, had extensive product knowledge and did everything he could to help, and made sure that our choice of product was the one best suited to our needs.

The sales person was exceptional. He was very knowledgeable about the products. He took time to explain and to reasure me where I had any doubts about the products.

I first spoke to Gary on the phone as I wanted to know about delivery. I came to the store in a wheelchair with my daughter-in- law. Gary showed us how to get into the store. He knew all there was to know about the products and nothing was too much trouble. Gary escorted us out of the building to ensure that we were safe as there is no drop down kerb. He is a star

I have selected highly satisfied because everything went smoothly and especially because I had a very good customer service experience with your agent.

The sales assistant Abdul was very helpful and friendly. The item we purchased was a very good price . A very satisfying experience. We were pleased to see that the store took covid protection by providing and making sure hand sanitiser was used when entering the store. The bottles of water we were given was a very nice gesture too.

We were met at the door by staff member Mak Extremely polite knowledgeable Professional Explained every thing completely. Carried out test on bed to get the best mattress for us When we ordered matreess same again excellent It was a pleasure,not like that everywhere nowadays

Our customer attendant was super helpful as we’re all of the staff working in store that day.

The staff were friendly from the minute we walked into the store, asked what I was looking for, explained that I could have a go on the sleep monitor to decide what type of mattress I would need to look at, once done showed me all the mattresses in my price range and then went through all the extra things that I could get - IE mattress protector, pillows, duvet, extended warranty on the new mattress, they were very informative and explained everything in simple terms that were easy to understand, would definitely recommend to family and friends

Great Service and very quick overall, was not expecting to find and sort my mattress requirement that day but was helped a lot by staff and really great to get it sorted so efficiently