Dreams - Chingford

Tony was superb, excellent customer service & very knowledgeable. Allowed us to make our own decisions and offered assistance when required. We did however visit your Mollison Road Branch before we were directed to Chingford due to shortages of staff. Really did not expect to be kept waiting at 11am as the shop was opening for business. It did cross my mind to take my business to John Lewis as I usually do, however Tony at Chingford restored my faith in your brand.

Sales assistant was friendly knowledgable and helpful. Very understanding of my kids. Not pushy. Arranged for a discount on a reduced already mattress which was the one my son found most comfortable but which was too expensive.

Ashey the gentleman who served us knew about the product he was selling. He was very thorough and talked my mother through each step and of the process. He also gave us time to view products in the store prior to his approach and never badgered us. He was a very friendly individual and we left the store feeling happy with the experience

I originally emailed customer services who said that my pillow couldn't be exchanged and I was advised to sell it to try and get some money back. I was very annoyed at this. I then called customer services and spoke to someone who dealt with the Chingford store direct and they replaced my pillow with no problems at all. I'm very happy with the Chingford store's customer service indeed and they are really friendly people too.

Ashley was really helpful and informative. He could answer every question and gave us lots of time even though the store was really busy. He remembered us because we went in a couple of times and could remember what products we were interested in. He was brilliant as the products are difficult to understand without guidance. Thanks Ashley!

We dealt with sales assistant Ashley he seemed very knowledgeable,informative and helpful without being too pushy which I liked, we were offered a speedy delivery date and our overall experience was pleasant. Thanks

person look after us was very friendly and had knowledge of the products ,it was fast and well served .

Consultant Tony was very helpful!

Amazing customer service. Tony was so professional and eager to please us will definitely recommend to a friend to visit the branch in Tottenham/chingford

I had previously checked out item I wanted online thus making it easier spotting it.