Dreams - Chingford

Assisted by sales person Ashley in a friendly manner, who explained who explained options and benefits of different mattresses

I knew the product I needed, ask for assistance which was prompt. I paid for my item declining all attempts to upswell which was not continuously forced on me. I was further assisted in getting the item in my car.

The staff were very friendly and understanding of our needs. We had our 3 year old son with us, and the service we recieved overall was very helpful. Tony dealt with our requirements, and most importantly, we didn't feel as if we were being 'sold to or pressured into making a purchase. We wanted to get the right bed for our son, and we're given both time and helpful advice, which was greatly appreciated.

Met with Tony on the Saturday, he was polite, professional, knew he beds. I had a number of questions about the different types of beds, open sprung, tempur, pocket spring. He was able to explain the difference in a simple term that I understood and demonstrated what difference between pocket sprung and pen sprung and zonal pockets on the Sealy. Who knew that beds could be so complex!!. I also phone Tony a few times and we visited again on Sunday to buy our new bed, excellent service, great product knowledge. I work in the service industry and always believe in given credit where it is due and certainly Tony deserves credit in the way he managed this sale.

Ashley was very polite and helpful giving us great advice about the type of bed we required

I liked that the visit was personalised, the sales staff was confident in what he was talking about..gave good advice and was honest about the range of beds and mattresses as I suffer from bad back. He was attentive and offered a range of mattresses from the sales department as he was aware thst I was on a budget.

Was asked if we needed help straight away. Was left to try out beds as long as we liked without being hassled but kept informed of each bed we decided to try. We were in the store for a long period trying out beds and pillows and at no time did we get the feeling we were being rushed in fact we were offered a cup of coffee. We felt that we had made the right choice of bed to purchase and was confident that should we be proved wrong we could always change it within 40 Days.

We found the product we wanted, with the help of the salesman quickly, efficiently and politely.

As soon as we walked in we was greeted by Ashley who was friendly and offered us tea/coffee. Ashley assisted throughout and answered any questions/queries we had, he also explained the difference in mattresses which was a great help. The purchasing was easy and he went through everything slowly to make sure we understood. At no time did we feel pressured or rushed.

The person who served me was fantastic honest guy and very kind