Dreams - Chingford

The salesman was courteous knowledgeable and very pleasant

Very happy with the customer service that I received. Ashley came straight over when I visited the store to guide me around the different types of mattresses and explained the colour system for me to browse. Very informative about the products and what suited my budget, really friendly and made me a lovely cup of coffee. Having visited Benson for Beds, Ikea and various other stores before my trip to Dreams I can honestly say I was very impressed with the service. Staff were not pushy in trying to make sales, I was left to try the mattress for a while and it was very easy to actually place the order. I was ecstatic to also been given some freebies with my purchase, very nice to go the extra mile. I will be visiting the Chingford store again soon to see Ashley as my mum is looking for a bed. As they say, people buy from people.

On arrival at the store we were offered a drink, which we refused, we were then told to feel free to have a look round and to call if we needed assistance. After looking round we asked the assistant for help. We wanted to replace just our old mattress and wanted one the same. We told the assistant our current mattress made me hot. He then took us to look as some other options which he thought would be cooler. We told him we wanted a mattress with a sewn in topper made of memory foam. He told us that maybe the memory foam was something that was maybe contributing to making me hot and suggested we look at an alternative material. The one he suggested was exactly what we wanted. He was extremely helpful in every way and helped us to make the correct choice without being pushy. A really pleasant approachable young man.

Ashley was efficient, extremely helpful and very patient.

Sales assistant (Ashley) was helpful and informative without being pushy.

James who served us in the chingford branch was very helpful and friendly and also informed us of other deals on such as pillows which we purchased also. If he hasn't told us we wouldn't have known and gone else where. He was quick and had the knowledge of the product we wanted to know about. He made my experience a great one so I will be coming back.

Azeem and James were wonderful! Extremely knowledgeable and patient. Great selling style and were not overly pushy. Both were very honest and gave their opinions on products in a highly professional well thought through manner!! Very impressed. Initially visited Bensons Beds and was put off by there customer service and overly pushy sales approach. Left there feeling coerced and I'm pleased I did as would not have stumbled into dreams. I would have no hesitation what's so ever going back to dreams and James or Azeem. Dreams are an Avios partner which is also fantastic! James was able to help me with my Avios points claim as I would have lost them by ordering at the store. I was more than happy with the small discount he offered to counter the loss of points I would have had by ordering at the Dreams site through the Avios portol. Great customers service on his part and more than accommodating for my needs. It was my first proper mattress purchase for myself and they both made the process and bed lingo palatable and stress free so I could find what I was looking for. Can't wait to get my mattress!

Great support and service from Glen

Your salesman Scott took time find outwhat type of mattress we wanted and took us to the perfect one for us at the right price.

Very good