Dreams - Chingford

Great customer service and albeit there was an IT issue but it was a rectified quickly to be able to complete our purchase. Glenn was highly knowledgeable and friendly and not a pushy salesman.

GLENN epitomized a level of professionalism rarely seen or expected in a store such as this. He was polite, not overbearing or pushy. He gave us space when we needed it BUT was always close by to answer any questions, ( by this I mean he didn't wander off & deal with another customer ) unlike Benson for Beds & John Lewis. The moment he offered my wife a cup of tea he pretty much had the sale in the bag lol.

We knew what we wanted to look at before visiting the store but once there we received prompt support from one of the sale staff. He had to go away and check a few things but this was because the sofabed in question was new to the store and none of the things we wanted to know were critical to our decision to purchase, more general curiosity. There was no pushiness around looking at other options, we received the right amount of attention while being left to get on with testing out the item and others nearby. We were also pleased that we could use the credit option over 20 months with no deposit and include the extended guarantee on that.

Ashley was extremely helpful and patient.

We had visited a couple of times and Glenn had always been very professional and friendly on each visit. He always offered beverages each time. He showed us around the store and gave us advice on the products. He was really helpful when choosing a mattress as there were so many to choose from. He showed us different pillows to compliment and placed them on the bed for us. We ended up making a purchase on our third visit and wanted to deal with Glenn only as he understood our requirements and we knew he would give us good service. We felt completely at ease and comfortable making the purchase with Glenn even if he does support Manchester United!! Thanks to Glenn for all his advice and help we are looking forward to the delivery next week!! Thanks to Glenn and Dreams!

Customer Service was friendly and could answer all my questions...and recommend a mattress that I'm most satisfied with

Friendly staff, Glenn and Tony, very helpful and experience guys,thanx!!

From the first steps in the store we have felt very much appreciated as customers. Staff was friendly, knowlegdebale and well spoken. The whole ordering proccess was super fast. We are very pleased with serviced received and will recommed the shop definitely.

Glen was very informative and listened to our needs. Made us aware of the discount available. Also gave us the options and advice about best quality items

friendly helpful service