Dreams - Chingford

The advice given by Wayne Was very helpful in my choice of mattress. He did not pressurise us and gave us time to try out mattresses without being with us all the time.

Very good curious service tried to understand my need rather than just sell

Very friendly and patient assistant with good product knowledge and lots of enthusiasm! A hard working member of your team! Thank you Ian.

I had great service from the moment we went into the store to receiving the delivery via Ryan Haydn and his colleague. The customer contact centre were also helpful when the online payment wasn't working.

We received exactly the right amount of attention from Wayne Martin. He did not hassle us at any time and allowed us time to look at all the beds, in our own time. Wayne made sure that he was available when we had a question to ask. Wayne also made us aware of what we needed to look out for, when looking at the firmness of the mattress.

Easy quick service, and friendly staff

I explained to the Ashley was i was looking and he knew exactly what i meant. He showed me bed frames which met my requirement, but also other frames which i could consider. As for the mattress i had no knowledge of what i was looking for. Ashley spent time explaining to me the different types and allowed me to try them out. the explained the pros of each mattress and was able to answer my questions too. Overall i was highly satisfied with Ashley's knowledge and the service he provided.

I have purchased 3 beds in total from this store. I took my 87 year old mother here who we were buying the bed for. Glen came over straight away and asked if he could help. We explained what we were looking for and he pointed out a few that he thought would be suitable. He then left us to look at the beds and said if we needed any more help he would come straight over. My mother tried out a few that were advised and purchased the one she felt most comfortable on.

My wife and I were helpd by James and Ian - both really patient and not at all pushy. My 3 year old son was full of energy, running round the store trying out all the beds - they were both really understanding and empathetic, bring a ballon or my son. We went to some other bed stores locally and the warmth and supportive service recieved at Dreams was not replicated at other stores, such as Mattressman and Beson for Beds. Due to the supportive nature of James on our first visit, made our choice to return to Dreams to make the purchase really easy.

I was incredibly pleased with the excellent customer service I received from the assistant who helped us, his name was glen. Also the price was great. Store was fantastically clean and impressive.