Dreams - Chingford

The store layout is confusing, information on some products was not helpful (how many springs??), no lift to first floor, no information at all on the clearance items so pointless even looking at them, store was too hot...

Just the options for delivery timings! We don’t get the keys to our new flat until 1pm and wanted delivery the same day. Have to chance it!

THe store was dated, the layout and organisation was poor. Stained carpet. Upstairs clearance section was a mess. Lots of empty floor space.

Only that I was shopping far away from home and some items were not available for delivery to Bristol and not all items were available as soon as I needed.

No enough options in that particular store (Chingford)

The mattresses I wanted to purchase were distance away from each other making it hard to make comparisons.

The first assistant we dealt with was very nice but his voice kept lowering when speaking so had to keep asking to repeat what he was saying, we did mention this to him, I’m sure he will improve

I bought 2 mattresses the week previously and this time I bought the ottoman bed frame and headboard. I expected a larger discount. I saw online if I bought the mattress and bed together I would have received 20% discount. However the discount given was around 10%.

I was hoping for slightly higher discount on the mattress.

I would only suggest more staff availability as was very busy