Dreams - Chingford

Just store was a little dated. And I find Dreams quite expensive

I felt I was in the shop far too long...way over an hour and a half. The assistant manager was great but had to deal with another customer leaving me with a sales man who I found was okay but looking quite miserable like he did not want to be there and extremely slow through the sales process.

There was no air conditioning or fans in the store and it was therefore extremely hot. However the assistant, Jahanger. Proactively provides us with ice cold water at regular intervals.

T he Assistant was very polite and patient He did not rush us he gave us plenty of time to make our minds up.

Expensive

I am really happy with Dreams Chingford, I walked in and was greeted immediately. I was really unsure of what I actually wanted I only knew that I liked a firm matteress. The consultant ( Jahanger) listend carefully to what I had to say and actually recommended a bed that I had seen online a week before entering the store. However the bed was unavailable online in the size I required but fortunately there was an ex-display model of the bed I wanted in store.

The options for bunk beds was limited. We live in London and compact beds are a must in a limited spaces. It's a massive market here for it. The lack of underbed storage was an issue,as well as the delivery time. I would expect it no later than a week usually from other stores like John Lewis or stompa itself. The deliver cost shouldn't be added I think it's just better to increase the price slightly and offer free delivery over certain amount. It just looks better for the buyer not like a hidden sudden cost. I was happy with the good value for money dismantling fee. My husband was even happier!!!

More expenses than I wanted

My requirement was for a quality king size mattress, i was ofcourse assisted at Dreams, however every customer walking into Dreams is not decisive as there are a lot questions related to quality, price, delivery date, make of the product which may influence the decision, I am not highly satisfied, as i was only assisted, not given or explained about the product; even after i repeatedly mentioning that i have backache and am specifically looking for a good mattress. Trust someone will read this review and make small tweak NEXT time. Thank you.

I was buying a bed - not having a holiday or eating a delicious meal