Dreams - Chingford

Jason, the Sales Assistant who served me had only been At the store 6 weeks, he told me - previously working in a Restaurant.So, I think he is obviously still learning the ropes and understandably didn't have the product knowledge to give me all options available although he di his best.

The service, and friendliness of the staff was amazing. I was just disappointed with the overall cost of mattresses and despite getting one of the cheapest in store ended up taking out finance as my bill was double what I had wanted to pay. The store would benefit greatly with a guest lift as we needed to leave out buggy downstairs and carry our baby. Staff offered to help carry the buggy which wasn't necessary for us however I don't know how they would manage this with a disabled guests.

I cannot give top marks until I have received and used the product. I will not have started using it until delivery next month

The service was ok. It was a straight forward purchase.

My Wife and I came to Dreams without really knowing what we wanted or what was available but within a short amount of time we were being guided through what was on offer by a very helpful and welcoming assistant (Onye.) It didn't feel like we were pushed into anything we didn't want to buy, and she was very understanding to our needs, first rate customer service.

The store was busy, but the assistants availability was satisfactory .

The staff were very attentive and friendly but the store is a little dated.

dealt with trainee

As we were puschasing a 4foot bed and mattress we could not see what we were buying as there was no selection in this size in store.

The main issue was the cost of delivery. Many other stores can deliver to the store of choice and then the customer can pick it up for free. This was not an option with Dreams. We either had to pay a large delivery cost or pickup from a far location.