Dreams - Chingford

They did not have the specific mattress that I wanted and the prices exceeded my budget

We had trouble finding a delivery slot that suited our needs. After 15 minutes we came to a conclusion.

I found the variation in firm/very firm mattresses to be misleading, although I do realise that this was just a guide.

We had to find an assistant to come and help us, which wasn't a major problem as it was a busy Sunday afternoon but would have been nice if someone had approached us.

Parking space was limited, had to park far away from the store

Very helpful staff, never pushy, listened to our requirements & tried to help as much as possible.

Everything was good but did not come up to highly satisfied - the show room could have been decorated nicer giving a better feeling on entering. However the staff were very helpful and there was a lot of choice. I have not received the bed yet so cannot comment on how good product is or the efficiency of delivery.

Had to wait a while for an assistant to be free. A lot of unattended children in the store.

I wanted to buy different type of bed which was out of stock

The store staff were very friendly, courteous and eager to help, and our salesman was very knowledgeable and understanding of our needs. However, when we were in the process of placing our order on the computer system, we were interrupted quite a few times by other salespeople needing to look things up on the system in order to help their customers. Another computer or two in this store would be a huge advantage bearing in mind it's size. Having said that, all staff involved today were calm, patient, polite and good humoured throughout. This is an excellent store otherwise.