Dreams - Chingford

We wanted a superking and settled for a king in the end as they didn't have a bed which met all of our criteria. Nevertheless we are very happy with our purchase.

Salesman very informative, showed exactly what we needed. Was able to offer a good deal which helped make an instant decision

My husband and I were satisfied with the service and product we ended up purchasing. We got what we were looking for and as a savvy shopper we did visit other stores and at Dreams we managed to find a better quality bed with more pros for £50 less than the other store and the delivery charge was welcomed compared to what the other stores offered.

Salesmen as usual only after a sale and it shows.

Nice prompt service from IAN without being over bearing, useful suggestions too. Wouldve been perfect if DREAMS could've supplied my first choice bed in under a month, too long to wait, chose another product

There was a problem with booking delivery while we were in the store, due to an issue with the Dreams system. We were assured that we would still get the same booking date once the system was back up and running. Initially we were very disappointed, as the assistant's initial promises weren't fulfilled. Nonetheless, credit must be given to Ashley in the Chingford store - after complaining, and making clear our disappointment that our initial expectations had not been met, he put in some extra effort to ensure that he was able to fulfil his initial promises.

I expected the delivery to be free, as I would on any product I bought that was over £100

we saw advert which said 20% off when we came into store it was on selected items only, and delivery schdule is quite poor and even if we were to pick up from store due to inconvenience of waiting in for delivery the delivery fee could not be taken off the purchase price which we though was unfair.

Wayne Martin approach and knowledge of products was outstanding. His advice and recommendations helped us decided on the beds that we purchased.

There is always room for improvement. But, highly satisfied with stafff. This is why this purchase of a bed is the second this year. Staff at this store are very good.