Dreams - Clapham

Hello my shopping experience and purchase were very easy. The delivery time for my basic mattress however, is very unsatisfactory. I ordered a Dalton d mattress and arranged for delivery but the earliest date was over a week away. My daughter urgently needs a mattress so when I rang to cancel the delivery and arrange a collection I was told the store doesn't stock any mattress and i would have to go to Crawley. Being the cheaper model I would have thought your turn over warranted stock to take away. I have now been told I cant cancel my payment and make a purchase from my local bed store which has a delivery next day service, so I now have to arrange for a temporary mattress to be borrowed while I wait for mine. If the one I ordered was top of the range I might understand it but given its a standard mattress, my wait is far too long and in future, unless I'm prepared to wait, I cant see me purchasing from you, which is a shame.

We were told that if we made the order on that day (Monday 27th April) we could take delivery of our mattress the same week - Thursday (30th April) at the latest. Upon completion of the order we were told that no delivery slots were available until a week on Friday – the 8th May.

Some bellend keeps on giving his email incorrectly to companies like yours, I then get spammed by all of the receipts etc... so please stop emailing this email address as it's just going to an increasingly annoyed person... Cheers!

I was told delivery on 10th. Order paid for but delivery date moved to 16th. I then needed to cancel my order as can't sleep in the floor for a week I'll buy from John Lewis. Couldn't cancel order in store. Had to be done by CS calling me..... 4 calls and 24 hours later I get my £600 back. Archaic system. Teams who don't work together. Delivery team particularly rude. Such disconnect no wonder youre failing.

Great service, the gentelmen who was helping us stay after closing time to help with finishing thes order. Many thanks

We chose a mattress and was told that we would get a free mattress protector with it. they were very pushy when it came to the mattress insurance and we were told " you have grand children so it will cover you for any accidents and spillage. We will replace it once if the mattress fails or the springs collapse". At payment I read the t&c's and was shocked to notice that actually there is no cover for accidents made by children and that if over a certain weight also no cover for damage, which made the cover of no use to us. In store that day was a women from head-office who chimed in " oh we wouldn't ask you your weight when claiming ". So I was being pressured to buy cover that does not protect me, does that constitute miss-selling? We ordered without the cover and received the mattress but no protecter as promised. When I called the store I was told that because I didn't buy the cover I don't get the mattress protecter. I'm absolutely sickened by your service and feel I should report you. Subsequently I bought a mattress the following week to the tune of £1300 I received a mattress protecter without taking out cover and it wasn't with Dreams.

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