Dreams - Clydebank

It was just easy

I was very happy with the information and the whole experience was excellent No pressure to sell l was givenonly the information needed and was able to understand .lt was a really good. The salesman was Gerry .A very good experience during these times.Well done Gerry Well done Dreams Obviously Staff must be given training in Customer service.

We went to 2 other bed shops. Archers just looked cheap quality. Dreams and Benson's it was different experiences with better quality stock. Walking into Dreams the staff didn't pounce on us straight away, they let us browse before asking if we needed help. Comparing to Benson's, the staff member knew his stuff, it was forced and too quick. Benson's building was so warm that I couldn't think, so we left and went back to Dreams as it was natural, friendly, on our own time and not in a furnace. Stevie, the sales assistant in Dreams didn't push us into anything. Once we selected the bed we wanted she then advised on the optional add ons, IE recommending which protectors went well with the mattress we picked. On a covid sense, Stevie gave us pillows to try for the mattress which had paper roll on top and the screen was in place at the desk. The difference between Stevie's sales pitch and Benson's was hers was at the end and friendly whereas his was forced and too much information whereas Stevie gave us the information required.

Gerry was very knowledgeable, took the time to understand what me and my partner both wanted and talked us through the benefits of several types of mattresses that would work for both of us. When we picked what we wanted he sorted out our order quickly and was clear about delivery times etc. He was a pleasure to deal with.

We had time to look round as Michael was already dealing with a customer, then he had plenty of informative advise as to which we listened very carefully. This resulted in our choice of mattress. The choice was varied so we were looking for help. Michael was very able and polite.

What a great assistant we had he was so knowledgeable and helpful with giving us time to look around in our own no pressure. Once he saw we where ready for information he appeared and sorted out all our questions. No problem with us asking Non stop question he knew the answer in a positive why. It was so easy and no embarrassment lying on the beds to try them out properly. Thanks so much for having a knowledgeable gentleman in the store with all the COVID rules many thanks

Very helpful and good product knowledge

Myself and my partner were highly satisfied with our visit to the Clydebank store and with Stevie, who provided excellent support and advice when we were looking to replace our mattress. Stevie spoke to us about the sleepmatic machine, which allowed us to specify the type of mattress that would be best for us. After deciding on the mattress, we were given a quick delivery schedule and also the option to uplift the old mattress, all at a reasonable price. Wouldn't hesitate to recommend to family and friends in the future.

Excellent service from the staff

Shop assistant was great, knowledgeable and very helpful