Dreams - Dunfermline

Was served in the Dunfermline store by Gus. Was friendly and knowledgeable and addressed a few specific criteria that I was looking for in a mattress. Also had a good chat about gyms and working out with him. Great atmosphere.

The customer service was excellent! I was made to feel very welcome in the store and I felt listened to.

Staff in Dunfermline store were very helpful, met my needs without being too pushy. Professional service, would highly recommend. Looking forward to receiving my new mattress

Knowledge and experience combined with the friendliness of the staff

Very helpful throughout our visit and made finding what we needed much simpler and quicker

Good, knowledgeable and friendly staff member Kevin in the dunfermline store.

We didn't know where to start on how to know what mattress would be best. Iain could not have been any more helpful, which made the process so much easier for us and we knew we were purchasing the right mattress for our needs.

The shopping experience in Dreams Dunfermline was made so much easier by the very helpful and knowledgeable staff member called Gus He showed us a number of mattresses that would suit our needs and gave a balanced and detailed description of all of these products

We were shown the beds in our price range, invited to test them for individual comfort preference, the shop was clean, airy and staff friendly and pleasant. The service was exceptional, fast and made easy to understand details of purchase with fast digital confirmation. The delivery fast as expected, confirmed and well manuevered round a winding staircase. Purchase experience excellent overall.

Gus was absolutely amazing. He talked us through the entire process and gave us time to think. He allowed us space and time to look at the products and make our decision. He even told us if we needed to go away and come back that he “pretty much lived there” and made us feel we were more than simply another sale. We cannot praise his customer service enough.