Dreams - Dunfermline

my wife is disabled and tried a single de luxe mattress at £119, thought it was fine,so we bought it, took it home and unpacked it, my wife who has rheumatoid arthritis started to get pains, possibly by lying on the mattress a few times in the shop, she decided that the mattress wasn't suitable, but by this time the mattress was unpacked, therefore rendered as having been used, the shop wouldn't entertain a refund and customer services were the same, so if you want an unused mattress I have one going cheap, so much for the compassion bit on your website

The colleague lied to me... wrong parts came with the bed, wrong tv delivered with the bed, the colleague couldn’t wait to fob me off when I came in to raise my concerns. Delivery team broke a light on my stair case, promised a call from customer services ... still not received a call I will be writing a letter of complaint and posting it on social media also

We knew what item we wished to purchase and bought without a problem. We got the wrapped item home (some distance away) and on unwrapping we found a stain on the mattress. We called Dreams and spoke to Keith the store manager. His only suggestion was that we call customer services on Monday. I suggested that perhaps as he had sold the item to us it was that stores responsibility to deal with the complaint. He provided no other solution. He did not offer to uplift the item nor to refund a part of the price due to the defective product. I will be going down the Formal Complaint procedure but very disappointed with the service. We have previously bought two beds and mattresses from Dreams without an issue and hence why we went back. This is not good service.