Dreams - Exeter

The price of the bed and delivery time.

The mattress rating machine seemed to be at odds with my requiremants

We found it difficult to find a slot for delivery unless we paid for a Saturday for £10 as we are both at work. We did find a slot in the end , but it's about an 8 week wait. We wasn't really in a hurry but still quite a long time to wait.

Shop very busy and had to wait to be served..

All was fine.

Your systems were down which meant it took a long time to place our order. Your staff were however great in offering teas and coffees, and keeping our children occupied with activities.

I felt that it was a bit of an effort for staff to begin with. They became more interested as they were sure we were going to purchase.

Waiting to see what hat my products are like after delivery before being completely satisfied

Ordered Thursday - promised Tuesday delivery.. taken time of work listen a answer phone msg this morning - Sat- now won’t be delivered until 23rd!!!!!! Phone with withheld ie caller ID - it’s just my chance this morning I listen answer phone... like most people I don’t answer a number with caller/ or withheld numbers... To book or change a delivery without consulting myself personally reflects on poorly shows complete lack of understanding espically buying high valued ordered. A follow up call - email or better a txt informing a change of delivery would be my far better added solution.

Fairly satisfied with the service. All straightforward.