Dreams - Exeter

I suppose that we are still wary about our previous experience with Dreams where customer services did not reply to my email regarding a previous large purchase

The assistant was very knowledgeable but seemed focused on us purchasing the tempur mattress and never got to look at anything else. I’m happy with my purchase but having at least one other option would have been nice.

It was not the shop or the staff im just hard to impress as a person I needed a bed and mattress and thats what i got.

Very satisfied

The sales assistant was a tiny bit pushy to try and sell me items that I did not want. Just came in for a mattress and mattress protector and she tried to sell me pillows and a duvet too. When I clearly stated that we did not need a duvet.

It was really fine overall... I was just buying a mattress though so the words 'highly satisfied' seem somewhat over the top! Store manager was entertaining and informative, not too pushy and flexible enough for my needs and budget!

I felt in the way the individual beds were labelled made is slightly confusing when comparing it with beds seen in other retailers. I not sure without speaking to an shop assistant I would be able to work out the difference in the quality against price.

There was no problem with my visit at all

The exclusion of these items from the SALE notice; which is the first thing you see as you approach the entrance. A loaded question! How on earth can I say if I have got value for money until the products have been tried and tested.

The display bed was not fully functional secondly the issues that I had had been addressed by UN upgrade which I clarified by calling the customer service. I then informed the store staff. Eg. Height of bed and smart tv. Both were not available in store or online on the Alexander tv bed . Online the tv is only hd led not smart. The ottoman option is 3.5 inches higher. These were critical to my decision.