Dreams - Exeter

I would never give highly satisfied to every thing because there is always room for improvement somewhere.

I think I have said I am highly satisfied to most questions. With regard to price I think one can always wish things were cheaper.

We ordered the item in store, when paying for it the item size was not checked so when I had paid it was then noticed and I had to wait for someone to correct the order and then pay the extra, this took 10 more minutes however the assistant was very apologetic.

Tried to access my order online to change the delivery slot and could not access order. Called the store - did receive a callback but was not as speedy as I would have liked although I realise it was sale time and the store was busy. This is also why I was not highly satisfied as the staff were busy so a wait was involved ...there were quite a few customers waiting ...it was not a long wait but a wait none the less.

We did have to wait a little while for the customer adviser we were dealing with to come back to us, we could have dealt with someone else, but given how helpful Clare had been, we felt it worth waiting for her to complete our order.

went instore looking for new bed, walked around store several times trying out beds, it took over 30mins for someone to come over and see us and then it was only a lady offering tea or coffee. waited a further 15mins before someone came over and offered help

Staff were efficient and knowledgeable without being pushy to buy

The staff seemed disappointed that they did not receive an order for £1000 to £2000 but instead we ordered a bed frame for £499

Not as good an experience as I had been led to believe from your effusive advertisments.Very mundane. Also I purchased an expensive bed and at no time was I informed that it really needed a certain mattress cover and no offer to purchase one.

Not as good an experience as I had been led to believe from your effusive advertisments.Very mundane. Also I purchased an expensive bed and at no time was I informed that it really needed a certain mattress cover and no offer to purchase one.