Dreams - Exeter

Our assistant Dale, from the moment we walked in him and a colleague were highly attentive and helpful. Dale had knowledge about all the products we potentially could be interested in, however it was great that no pressure was added to make us purchase a matress. This was great as we found the perfect one for us with all his help.

The CSA understood our needs

We entered the Exeter store and were greeted by Kane (aka Carl). He asked what we were looking for and whether we needed assistance which we did. He directed us to the Sleep match bed and from there showed us the mattresses that were most suitable for our needs and our budget. He was extremely helpful and knowledgeable and within an hour we had bought a very comfortable new mattress and two memory foam pillows. We really appreciated all of his help.

We visited Benson for Beds earlier in the day and the customer service was terrible. Arriving at Dreams we were met with a very amenable assistant who was extremely helpful

Kane was very knowledgeable and took the time to make sure that my wife and myself knew what to expect from the visit and explained, without over complicating jargon, what was on offer.

Jackie really took the time to understand our needs, and effectively used the machine system to figure out what mattress would be most suitable for us

We were immediately greeted by member of staff with a welcoming smile,offered & given a cup of tea. Advice given & all queries were answered with good knowledge of products. We were left to make decisions in our own time without being pressurised. The process of placing our order was explained step by step as we proceeded. Overall the whole experience was pleasant mainly due to the professional manner & attitude of Dale. your sales representative.

We knew roughly what we wanted so it was a quick decision and assistant was very helpful and got a delivery date in one week.

Excellent help from the assistant

Dale assisted me and provided a lot of information about the different beds and what would best suit my needs. He was knowledgeable, helpful and friendly.