Dreams - Exeter

Great customer service even though staff levels were lower than expected when appointment was made.

Staff were friendly and assisted me quickly

Friendly competent service and not pushy

Kane was very understanding, patient and very knowledgeable

While visiting Dreams I wasn’t pressured to buy anything, the assistant Jackie gave me plenty of time to check all the beds and mattresses I wanted. I felt that she wanted to understand what my needs are and was not trying sell the most expensive things in the shop. She spent a lot of time and energy to discuss my sleeping patterns, my budget and was very nice and friendly at all times, even when I was just sitting there thinking 😀 I bought everything I wanted and the delivery date was in 3 weeks so I’m very pleased with that’s. In most places I would have to wait 8-12 weeks. Can’t wait to get the bed and the mattress!

We were greeted by Dale as soon as we entered the store. We told him we were looking for some ideas on the price of a new bed. He explained the Sleep match system to us & asked if we would like to try it, which we did. Once we knew what was best for us, he was very patient, and explained about the different mattresses. He allowed us plenty of time to try mattresses, and gave us time alone to talk. We didn't feel pressured, and trusted him completely

From the moment we walked in the door until we left we could not make one critisim about the service we received. Both Kane and Rob were extremely knowlegaeable about the products and could answer all of our questions. There was no hard sell which you get in other stores, and they were willing to spend as much time with us as needed. We can honestly say it was the best shopping experience we have had and would not hesitate to recommend your Exeter store to friends and family to purchase a bed. Kane and Rob are are a credit to your company.

Kane (store assistant) met us in the store with a smile and was incredibly informative. He took into consideration my shoulder pain when showing us the correct mattress for us.

I had a good experience at Dreams when my daughter needed a bed and had no hesitation in going to my local Dreams for my own need. Jackie gave me every attention, helping me to an appropriate choice. There was no pressure to spend beyond my budget. I look forward to some good sleep on my new bed in due course.

Your staff we're helpful, friendly and went above and beyond.