Dreams - Exeter

From the minute we entered the store, Rob made us feel very welcome, he explained the layout of the shop very clearly to us. He left us to have a look, which we did, then we spotted the sleep match system. Rob came to our assistance and set up the experience for us and explained the full process. Once completed,Rob used our analysis and his wealth of knowledge to guide us through the recommended list which was quickly made smaller with a few essential questions. We were then lead to try our top three mattresses and Rob was a star. He took his time, answering our questions (and there was lots) and when we got down to our 2 favourite, he gave us some time alone to work out which was our preferred choice. Rob was amazing, so patient and definitely went over and above what we expected.

Jon had a good knowledge of the products, he recommended we used the machine to help us decide on which mattress would suit us best. The store was well stocked, clean and all the staff were very friendly and polite.

Jon had a good knowledge of the products, he recommended we used the machine to help us decide on which mattress would suit us best. The store was well stocked, clean and all the staff were very friendly and polite.

Jon had a good knowledge of the products, he recommended we used the machine to help us decide on which mattress would suit us best. The store was well stocked, clean and all the staff were very friendly and polite.

Jon had a good knowledge of the products, he recommended we used the machine to help us decide on which mattress would suit us best. The store was well stocked, clean and all the staff were very friendly and polite.

I was approached by the staff member Kane, within seconds of speaking to him we were in the section I wanted to be in, his product knowledge was proven when he took me to the “firm but squishy” mattress’, what I said not Kane. Within 15 seconds I knew the mattress was perfect, Kane went into the stock straight away and wheeled my mattress out, in and out of the store within 10 minutes, exactly what I needed as I was in a rush. Mike.

I was approached by the staff member Kane, within seconds of speaking to him we were in the section I wanted to be in, his product knowledge was proven when he took me to the “firm but squishy” mattress’, what I said not Kane. Within 15 seconds I knew the mattress was perfect, Kane went into the stock straight away and wheeled my mattress out, in and out of the store within 10 minutes, exactly what I needed as I was in a rush. Mike.

I was approached by the staff member Kane, within seconds of speaking to him we were in the section I wanted to be in, his product knowledge was proven when he took me to the “firm but squishy” mattress’, what I said not Kane. Within 15 seconds I knew the mattress was perfect, Kane went into the stock straight away and wheeled my mattress out, in and out of the store within 10 minutes, exactly what I needed as I was in a rush. Mike.

I was approached by the staff member Kane, within seconds of speaking to him we were in the section I wanted to be in, his product knowledge was proven when he took me to the “firm but squishy” mattress’, what I said not Kane. Within 15 seconds I knew the mattress was perfect, Kane went into the stock straight away and wheeled my mattress out, in and out of the store within 10 minutes, exactly what I needed as I was in a rush. Mike.

Very good and efficient customer service