Dreams - Falkirk

The assistant was friendly and very helpful, considering we arrived fifteen minutes before the store closed. He told us about all the beds so we could make an informed choice, which we did and we will be very happy with our product.

A good experience all round. Staff seemed knowledgeable and customer friendly.

was met by sales assistant within minutes of entering store who greeted us , was very friendly and offering any help if I needed it in choosing what type of mattress I was looking for, his product knowledge was very impressive and had soon worked out exactly what type of mattress I was looking for. never felt pressurized into making a purchase and the final sale went smoothly

From the minute we arrived in store we were approached within seconds. We weren't the only customers. John took the time to talk to us and asked several questions. He then asked us to take the bed test, then John showed us different choices which matched the best suitable mattress for us. We were very impressed with John's knowledge. He made us feel at ease when trying different mattresses. John provided his expertise in sales by showing us other products which we purchased. John provided tea and coffee. Excellent customer service, with a friendly manner! Keep your your excellent customer service skills John as they're impeccable! We were planning on shopping around however with Johns advice we purchased straight away!!

The sales person ( John) in the Falkirk store could not have been any more helpful , he spent time listening to my sleep issues, we had slept on a bed on holiday and took a photo of the make, John done some research and found a very similar product in store which we tried and agreed it felt the same, he also got us to try various other beds to ensure we were in fact getting the right bed for us.

The salesperson James was very helpful and understanding of my wife's and my needs and very knowledgeable. He put us at ease and was able to answer every one of our numerous questions to our satisfaction.

Customer service was excellent

made to feel very welcome at no time were we hurried in making our choice

Ideally situated store, easy to find. Staff were courteous, friendly and very knowledgeable about their products but not at all “in your face” or pushy taking time to explain things clearly to us “oldies” We were very impressed with Dreams Falkirk, and will recommend to friends and family in the future.

John was very helpful when I explained what I was looking for and showed me around the products in store. Very helpful and friendly 10/10