Dreams - Feltham

Polite and knowledgeable staff

My request was sorted professionally and quickly.

We entered and had been given about 5 minutes to wonder and test out different beds. After being greeted by a member of staff I had given a budget of the amount I wanted to spend however not knowing so much about beds I had asked the employee the benefits of the different types of mattresses and what would be most suitable. I had told him about my current situation and I went away learning more about beds then I ever thought. He worked his magic and even upselled me a pillow which I wasn't even looking for! Haha Overall the service was great. He went over the 40 day exchange guarantee letting me know about any fees that would occur and I was very happy with my purchase. As a sales guy he could have reached my budget and sold me something but instead he showed me something cheaper but just as good which I really appreciate. Would definitely recommend dreams and I purchased a new mattress with a tempur pillow within 30mins of entering the store. I got what I was looking for an cannot wait until my new mattress arrives. Thanks so much! Sheena

Very friendly people

As soon as i arrived at the store, i was approached by a member of staff who assisted me throughout my visit in the store. The product knowledge was up to standards and they were very friendly and professional in they approach. As i was a first time buyer in Dreams, they offered me some generous discounts in order to meet my needs. They also negotiated on a price for some extra items to support my purchase. Overall, i was extremely pleased with the level of service i received and will most definitely revisit in the future for any other purchases.

THE EXPERIENCE SHOPPING WAS GREAT!!! WHEN WE CAME IN THE STORE THEY LET US WALK AROUND TO CHECK STAFF AND THEN WHEN WE WHERE READY TO DECIDE THEY WHERE VERY HELPFUL. NOT PUT IN PRESSURE TO BUY SOMETHING THAT WE DONT WANT, EXPLAINT THE DIFFERENT POSSIBILITIES AND HAVING SO MUCH PATIENT UNTIL I DECIDED WHAT I WAS GOING TO BUY, IN ONE WORD MAGNIFICENT SERVICE I AM SO PLEASE THAT WE WENT THERE TODAY TO BUY OUR NEW BED, THANK YOU VERY MUCH. ARTHUR OUR SALES PERSON IS GREAT AND KNOW VERY WELL THE PRODUCTS I AM SO HAPPY THANKSSSS

Staff very friendly and not pushing to make the sale, very patient and understanding my needs. He help us finding what we have in mind superb job, I walk away from the store so happy and with my order place sooner than I hope Owesome thank you!!!

The assistant appeared to be very knowledgable about the products on offer and explained the advantages/disadvantages of thr different types of products making it easier to make a decision.

The salesman is everthing any customer would wish for. Overall he made our visit to the store a very pleasant experience.

We just bought a new property and needed new furniture- primarily three beds and three mattresses. Having lived in Feltham over 5 years we always thought of buying stuff from a local high street shop near our purchased house rather than online. DREAMS was local. We went looking for 2 TV Ottoman beds and one regular Ottoman bed. The manager understood our needs and also offered good quality Tempur mattresses as a hard sell as he said Tempur were good in long run. We agreed. He even sold Tempur pillows for he said they would go well with Tempur mattresses. We even bough the extended warranties for TV beds. The only small issue was that we wanted both TV beds in Oatmeal colour as we bought one Kingsize and one Double. But the Kingsize TV bed was not available in oatmeal colour. However the manager did tell us that over the time till delivery if oatmeal color becomes available we will get both TV beds in same oatmeal color. Overall, we were VERY satisfied with purchases- and although we went in to buy only three beds- we ended up buying three beds, three mattresses and six pillows all top range! HOPE delivery and assembly is also impeccable. Definitely will buy more from DREAMS.